TFCC Recognized by the American Red Cross

FOR IMMEDIATE RELEASE
December 20, 2006

Columbus, Ohio:  During the aftermath of hurricanes Katrina and Rita, Twenty First Century Communications operated the national 1-877-LOVED-1s program for the American Red Cross. This hotline handled more than 380,000 calls from displaced individuals in search of lost loved ones. Through it, TFCC helped to reunite over 40,000 family members and friends separated as a result of hurricanes Katrina and Rita.

2005’s hurricane season was the most destructive and most costly season to date, including the highest number of named storms, the highest number of hurricanes, and the most category 5 storms ever recorded. The American Red Cross experienced an unprecedented demand for emergency assistance and the largest disaster response in its history.

TFCC was recognized by the Red Cross for its extraordinary support. In a December 19, 2005 letter to Twenty First Century CEO Jim Kennedy, Rick Davis, National Director of Emergency Communications for the Red Cross, praised TFCC, stating, “…your ability to anticipate our needs and have support ready at our beck and call was nothing short of uncanny. Your efforts in support of the Red Cross were of great significance and they had both a positive and abiding impact on our hundreds of thousands of customers.”

Davis went on to thank TFCC for its “extraordinary work in support of the totally new Family Linking service… to support the tens of thousands of Katrina victims who had been forced to evacuate to locations all over the nation. In what to us seemed like an impossible task…especially in light of the nationwide demand for call agents from every sector…you were able to stand up this service that helped thousands upon thousands of victims in an amazingly quick period of time…We admire the excellence that characterizes all that you take on and accomplish.”

Mr. Kennedy was invited to the National Headquarters of the American Red Cross to receive a Certificate of Appreciation on behalf of Twenty First Century Communications. The award acknowledges TFCC’s “outstanding service in supporting the values and mission of the American Red Cross.” The Certificate goes on to praise TFCC’s “exemplary role in providing assistance to the Response Center Network,” and “loyalty and dedication as friends and colleagues of the Response Center Network.”